Frequently Asked Questions
General
-
Our teas are ethically sourced from top tea-growing regions such as China, India, Sri Lanka, and Japan. We also create unique blends with fruits, herbs, and botanicals from around the world.
-
Yes! Shop Loose Tea offers curated tea gift boxes perfect for birthdays, holidays, or self-care.
-
You can reach us anytime through our Contact Us page. Our friendly support team will be happy to assist you.
Brewing & Storage
-
Use about 1–1.5 teaspoons of tea per 8 oz cup. Place the leaves in an infuser, add hot water (temperature varies by tea type), and steep for 3–5 minutes. Adjust time and amount to taste.
-
Yes! Many teas—especially oolong, green, and high-quality black teas—can be steeped multiple times. The second or third infusion often has a smoother flavor.
-
When stored properly in an airtight container, away from light and moisture, loose leaf tea stays fresh for 12–24 months. Always keep your tea sealed for best taste.
-
Not at all! A simple infuser or teapot with a strainer works perfectly. For herbal tea lovers, French presses also make excellent brewers.
About Herbal Tea
-
Herbal tea (or tisanes) is made from herbs, spices, flowers, or fruit instead of the Camellia sinensis plant. Herbal blends are naturally caffeine-free and great for relaxation, digestion, or overall wellness.
-
Shop Loose Tea is your trusted online herbal tea store. We offer calming chamomile, refreshing peppermint, fruity blends, and more—all crafted to bring balance and wellness to your daily routine.
-
Yes! At Shop Loose Tea, you can shop herbal tea by category or explore curated collections. We offer caffeine-free, wellness-focused blends perfect for day or night.
Ordering & Shipping
-
Yes—our online tea shop ships across the U.S. so you can enjoy premium loose leaf tea brands delivered right to your door.
-
Orders are typically processed within 1–2 business days. Delivery times vary based on location but usually take 3–7 business days.
-
At this time, we primarily ship within the United States. Check back soon as we expand our shipping options.
-
We accept all major credit cards, PayPal, and secure online payments.
Returns & Customer Care
-
Your satisfaction matters! If you have any issues with your order, contact our team and we’ll make it right with a replacement or refund.
-
For safety and quality reasons, we cannot accept returns on opened tea. If your order arrives damaged or incorrect, please reach out within 7 days of delivery.